Privacy Policy

Introduction

1. Who is responsible for processing your data?
2. What data do we request from our customers, how do we use it, and on what grounds?
3. Who are the recipients of your data?
4. Where do we store your data?
5. How long do we store your data?
6. What are your rights when you provide us with your data?
7. Guarantees and warnings.

By using the Êmöla website or placing an order through it, the user transmits their personal data to Êmöla.

For Êmöla, the privacy and protection of your personal data are very important. In fact, Êmöla expresses its firm commitment to comply with the current legislation at all times and with this Privacy Policy ("Privacy Policy").

Each time you use this website, you will be subject to the application of the Privacy Policy and the cookie policy in force at that time, so we suggest you carefully read the aforementioned Policies to verify if you agree with their respective terms.

The Êmöla website may contain links to websites and services of other companies that have their own privacy policies, and through their application on your device or by connecting to the Internet, these sites may have access to the information you provide. We recommend that you carefully read the privacy policies of these third parties. Êmöla is not responsible for the practices or content of the privacy policies of these third parties.

For security reasons and with the aim of adapting the aforementioned policy to the instructions of the data protection supervisory authorities, Êmöla reserves the right to modify the Privacy Policy based on new legislative and/or regulatory requirements.

Whenever any modification is made to the Privacy Policy, the user will be informed of these changes through the website or, if necessary, through a communication requesting the renewal of consent regarding the text of the Privacy Policy. Êmöla will not provide goods/services until the user accepts the modifications to the Privacy Policy.

Who is responsible for processing your data?

The data controller is Êmöla. If you have any suggestions, questions, or complaints, you can send an email to emola.creaciones.shop@gmail.com.

What data do we request from our customers, how do we use it, and on what grounds?

Êmöla requests various types of personal data depending on the different purposes, as detailed below in this Policy. In any case, we want to emphasize that we do not intentionally request personal information from minors under 18 years of age. In the event that we inadvertently receive personal information from minors under 18 years of age, we will take the necessary measures to delete it as quickly as possible, unless we are obliged by applicable law to retain such data.

The reasons why we request your personal data are as follows:

Provision of products and services: Êmöla may use your personal data when necessary to execute the contract entered into between you and Êmöla, as well as to identify you. We may also use your Personal Data to prevent and investigate possible incorrect uses of it.

When you register as a customer, Êmöla will request the following data: Name and surname; Email address; Address (delivery and billing); Phone number; Date of birth; Tax Identification Number.

Êmöla, in order to make personalized orders for its customers, will also request the following information through an online form: Name. Email. Photo showing the basic characteristics of the flamenco dress with which you want to combine one or more Êmöla accessories. Reference photo that the customer shows Êmöla for the creation of a product that more accurately meets the customer's requirements.

Development of products and services: Êmöla may use your personal data for the development of its products and services. However, we will primarily use aggregated data and statistical information for this purpose. Êmöla keeps a record of the pages our customers visit on the website in order to determine which services/products are most requested.

In this case, we only use information related to the computer or device (including mobile devices) with which you access our website, in particular, your IP address, the website through which you accessed ours, your browser type and language, operating system, cookies, the country from which you access, referral and exit pages, URL, platform type, or number of clicks made, domain names, landing pages, pages visited and the order in which you visited them, the time spent on a particular page, the date and time you accessed our website, access errors, and other similar information that your browser sends us.

Communication: Êmöla may use your personal data to communicate with you, in particular, to send you news related to our products or services, or to provide you with assistance on aspects related to customer support, specifically, to respond to and process user requests through customer service channels, as well as to monitor the quality of our service.

Marketing: Êmöla may use your personal data, including purchase and browsing behavior, for opinion polling and marketing purposes, in particular, to present our campaigns, promotions, new products and services, birthday offers, and newsletters (if you authorize subscription), which we will do through sending email messages, through social networks, or other equivalent form of electronic communication or for research purposes, specifically, market research. The Marketing messages we send you will be personalized and adapted to your preferences and personal interests.

Subscription to Êmöla Newsletters may involve the use of your personal data in order to proceed with a personalized publication of our products and services available to the user via email, or any other electronic means or third parties.

You can unsubscribe from the Newsletter at any time by following the steps we provide in each communication.

Êmöla may use data that has been identified based on your personal and behavioral preferences, which we collect from your interactions with us, either through the website, application, support line, or from the use of products, in order to send you personalized offers.

In this case, the following personal data will be collected: email, name, surname, date of birth, country, language, items added to the cart, pages visited, items viewed and/or purchased.

In accordance with Êmöla's legitimate interest, your data will be used for profiling and market research. For this purpose, Êmöla considered the interests and rights of users and the measures adopted by the controller to comply with its general obligations in terms of proportionality and transparency, and concluded that:

a) the impact on fundamental rights, freedoms, and guarantees of individuals is reduced; b) the aforementioned processing can be reasonably foreseen by the data subject; c) the processing of data for the aforementioned purposes does not lead to exclusion, discrimination, defamation, or situations that jeopardize the reputation of the data subject and/or does not grant them any negotiation rights.

Should you consider that the aforementioned processing may cause you any emotional repercussion, you may exercise your right of access and/or objection, or terminate the contract without needing justification.

We inform you that you can disagree with these parameters and exercise your right to object via email: emola.creaciones.shop@gmail.com.

Êmöla emphasizes valuing the human side as a cornerstone of the relationship it maintains with its customers. Although Êmöla uses your data for profiling, the objective of such processing is to fulfill the previously defined marketing premises, so Êmöla will, in no case, make decisions without your consent, including the creation of profiles.

Improvement of the service provided to the user: User purchase and browsing behavior data related to their online store purchases, tastes, and preferences, may be used for analysis, user profiling, market studies, quality surveys, and improvement of our customer interaction.

With the exception of the offer of products or services by Êmöla (data necessary for the execution of a contract), users have full consent to the use of their data for marketing and profiling purposes, which are based on a legal basis that is of legitimate interest to Êmöla.

By using the website, registering or placing an order, and whenever there is a modification to the Privacy Policy, users must expressly accept the request and processing of their personal data, in accordance with the Privacy Policy in force on that date.

The data requested when placing an order are those considered necessary to execute the corresponding contract, so if the data subject, in any way, objects to providing any mandatory data, Êmöla reserves the right not to execute the contract with the customer.

Who are the recipients of your data?

Êmöla may subcontract other companies to provide certain services, such as payment management, shipping and collection services, customer service, tax and accounting advice, marketing, or website maintenance and digital providers. In these cases, these third-party companies will need to access certain user information and data. Êmöla guarantees that, in such cases, these third parties will have limited access to user information, meaning they will only have access to the data necessary for the execution of the contracted tasks. In this sense, Êmöla will maintain a contract with the third-party companies with the objective of regulating the protection of our customers' personal data and according to which these companies undertake not to disclose, under any circumstances, the data, nor to use it for purposes other than the provision of the contracted services.

Similarly, Êmöla may use your personal data, when required by Law, either within the framework of a judicial process or investigations of suspicious activities.

Our website and application provide you, in certain circumstances, with social plugins from various social networks. If you decide to interact with a social network such as Facebook, Twitter, Google + (for example, when you create an account on our website), your activity on our website or application will also be available on your corresponding social network. If you were logged into one of these social networks during your visit to our website or application or if you were interacting through one of the aforementioned social plugins, the social network may include this information in your profile, according to its privacy settings.

If you do not want your data registered in Êmöla to be transferred to the social network you are using, log out of your social network account before entering our website or application, or change the privacy settings whenever possible. We recommend you read the privacy policies of each social network you use, so you can know what personal data is used and transferred, know your rights and what privacy settings are appropriate for your needs.

Where do we store your data?

Êmöla stores your personal data on servers located in a secure environment, protected from unauthorized access, use, or disclosure. When personal information (such as credit card number) is provided on our website, it is protected by encryption through the Secure Socket Layer (SSL) Protocol.

Êmöla adopts the necessary and appropriate technical, electronic, and organizational procedures to guarantee the security of your personal data and prevent it from being lost or misused.

Êmöla emphasizes that we will only process your data for the purposes for which they were requested, in accordance with the terms set forth in this Privacy Policy. We frequently review our data request, storage, and processing policies to ensure that we only request, store, and process the information necessary to provide or improve our products and services.

Êmöla adopts appropriate procedures to ensure that your information is accurate, complete, and up-to-date; however, it is up to each user to update or correct their personal information when necessary.

If personal data is provided on an open network (internet), it may eventually circulate on the network without security conditions, so it may be viewed and/or used by unauthorized third parties for that purpose, even if appropriate security measures have been taken against accidental or unauthorized removal or loss, and against unauthorized access, modification, or dissemination.

How long do we store your data?

We only store your personal data for the time necessary to achieve the objective of being able to respond to your needs, to the requests you make to us, or to comply with our legal obligations.

To determine how long we store your data, we use the criteria mentioned below. If several criteria apply simultaneously, we will retain your personal data under the criterion that implies storing your personal data for the longest possible period.

• When you purchase products and services, we will retain your personal data for the duration of our commercial relationship, including any claims that may arise, as well as for a period of ten (10) years after the end of said relationship, without prejudice to the fulfillment of the data controller's legal obligations.
• When you contact us to ask questions, request data, and clarify a doubt, we will store your personal data for the period of time necessary to resolve your problem and offer you the requested information.
• When you create a customer account, that is, when you register on our website, we will store your data until you ask us to delete it or after a period of 10 years of inactivity from your last activity record on the website.
• As long as you agree to receive Marketing communications, we will keep your data until you unsubscribe from our Newsletter or ask us to delete your data from our system.
• Regarding the use of cookies, we keep them as long as necessary to achieve the objectives set forth herein, in accordance with the details in the Cookie Policy.
• The period of time is that provided for in the applicable legislation or until the specific objective for which the data was requested is met.

Likewise, we may store some of your personal data to the extent necessary to comply with our legal obligations, either to administer or enforce our rights, even in cases requiring judicial or administrative action.

In any of the situations mentioned above, or in the event of a judicial or legal process, the client's data will be stored for the duration of the legal process and up to six months after the court issues a decision. Only after the aforementioned deadlines expire can the client's data be securely deleted.

What are your rights when you provide us with your data?

Read and understand your rights. If you have any questions, contact us via email.

Right to be informed: our customers have the right to obtain clear, transparent, and understandable information about how Êmöla uses their personal data. That is why we provide you with this Privacy and Cookie Policy.

Right of access: in addition to the right to information, you can also access your personal data that we process and store. In these cases, Êmöla will provide you with a copy of the personal data being processed. Likewise, when requested by electronic means, the information will be provided in a commonly used electronic format.

Right to rectification: you have the right to rectify your personal data if it is incorrect, outdated, or incomplete. To do so, you can contact us and, if you have registered on the website, you can contact us through your "customer area."

Right to erasure/right to unsubscribe: you can ask us to delete your data; however, please note that this is not an absolute right, as we may have legal grounds or other legitimate interests for retaining your personal data.

Right to object, including direct marketing: you can unsubscribe from the Êmöla Newsletter or choose to be removed from our direct marketing communications at any time, as well as object to the processing of your personal data. The easiest way to do this is by clicking on the "To unsubscribe from our Newsletter click here" link, in any email or communication we send you, but you can also contact us directly. You can also object, at any time, to the creation of your profile and the use of your data for market research. We emphasize that Êmöla does not make automated decisions, including those based on profiles created through processed data.

Right to withdraw your consent to data processing: you can withdraw your consent to data processing when it is based on your consent. This action does not affect the legality of the processing before you withdrew your consent.

Right to lodge complaints with the supervisory authority: You have the right to lodge complaints with the competent authority if you consider that the processing of your data infringes the regulations.

Right to data portability: You have the right to move, copy or transfer data from our database to another.

Right to restriction of processing: You have the right to request the restriction of processing of your data in the following situations: if you contest the accuracy of the data, if the processing is unlawful and you do not wish to erase your data but only to restrict it, if the data is no longer necessary for Êmöla but is necessary for the client, or if you have exercised the right to object mentioned above, during the period in which Êmöla is analyzing whether its legitimate grounds for processing override that right.

To request the exercise of any of the rights listed above, in addition to the forms specifically referred to in the respective paragraphs, you may send a communication addressed to the previously identified address, to the "Data Protection Officer", or an email message to the email address also referred to. You may also use this address if you wish to ask us any questions regarding this Privacy Policy.

We remind you that these rights, as well as any other right, must be exercised reasonably and in good faith. If requests for the exercise of your rights are manifestly unfounded or excessive, for example, if you request information unjustifiably and repeatedly or abuse the right to receive information, specifically by providing false or misleading information, Êmöla reserves the right to charge a reasonable fee, taking into account the administrative cost of providing information or of not following up on your request.

Guarantees and warnings

The user guarantees that the personal data communicated to Êmöla are correct and accurate and undertakes to notify any change or modification thereof and assumes sole responsibility for losses and damages caused by the erroneous, inaccurate or incomplete communication of data. The user is expressly warned that by disclosing personal data on public media of Êmöla such as Facebook, Google +, Twitter and Instagram, this information may be seen and used by third parties. Êmöla does not read any personal communication published on its clients' own websites.

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COOKIES POLICY

Cookies are small data files that are installed on the user's computer or any other device when visiting a website and that are used to record information about their browsing, in order to facilitate and make it more pleasant. These files are stored on the user's terminal, contain anonymous data and do not damage their computer.

They are used to record user preferences, such as selected language, access data and page customization, not only during browsing, but also in future visits.

The web server only records and stores the information usually recorded by the server: the Internet Protocol address through which the user accessed the internet; the date and duration of access to the website www.emolashop.com; the Internet address of the website from which the user directly accessed www.emolashop.com.

The information collected on the website www.emolashop.com is intended to measure the number of visits to the different pages that comprise the website, which will allow Êmöla to make www.emolashop.com a more useful website for its users.

This information is not used by Êmöla to track or cross-reference any identified personal information of visitors, including linking the IP address to the identity of the computer user, nor for any other purpose than that contemplated in the preceding paragraph.

In accordance with Law nº 41/2004 of August 18, the storage of information and the possibility of access to information stored in a user's terminal equipment (in particular through cookies) are only carried out by Êmöla if the user has given their prior and express consent to the installation of cookies on their equipment.

Types and Functions of Cookies

Functional: These cookies are necessary for navigating the website, and also allow us to remember user preferences, in particular, the country and language selected to access our website. These cookies are managed by Êmöla and are described below:

• User identification: to identify and authenticate the user, as well as to save items added to the cart or to the favorites list. These cookies are only saved during the user's session.
• Session identification: identifies user requests during the session, in particular country and language selection. These cookies are persistently saved until cookie renewal.
• User navigation: allow the identification of user navigation, such as login, first page, scroll and click areas. These cookies are only saved during the user's session.
• Protocol: allow the modification between insecure (http) and secure (https) protocol domains. These cookies are only saved during the user's session.

Performance: These cookies allow us to improve the functionalities of our website, by analyzing its use. In some cases, they help us to improve browsing speed. Not accepting these cookies may result in slower browsing through the website and recommendations not appearing. These cookies allow us to improve our website, so that purchases are easier and more pleasant for the user, as well as the marketing messages we send to our customers.

Marketing: These cookies record your product and purchase preferences and assist us in our marketing initiatives. Additionally, they allow us to share data with our advertisers, so that the advertising displayed is more relevant based on your preferences. We work with companies that can collect browsing information from our website and your interaction with our communications and ads, in order to show you personalized ads on behalf of Êmöla. Our website and application also use retargeting technologies, which allow us to show personalized ads to our visitors who have already shown interest in our store and products, with the products viewed on associated websites. Êmöla is not responsible for the content or accuracy of third-party websites.

• Facebook: recording of navigation, viewed products and purchase behavior on our website so that we can communicate with you in a personalized way and show you relevant products and services according to your preferences, on Facebook and Instagram social networks. These cookies are persistently stored until their renewal.
• Google Adwords: recording of navigation, viewed products and purchase behavior on our website so that we can communicate with you in a personalized way and show you relevant products and services according to your preferences, on the search engine and Google partners. For more information, please read Google's advertising settings at https://adssettings.google.com/authenticated. These cookies are persistently stored until their renewal.
• Ingenious Technology: these cookies allow optimizing marketing ad campaigns. These cookies are persistently stored until their renewal.

In case of blocking or non-authorization for the use of cookies, none of them will be stored on your computer, so the proper functioning of our website is not guaranteed. Thus, the user will not be able to take full advantage of the content provided since, with each new access to the website, authorization for the use of cookies will be requested.

The user has the right to withdraw, at any time, the consent related to this Cookies Policy, thus deleting the cookies stored on their computer, through the configuration options of their Internet browser.

You can consult this information for the main Internet browsers, at the following addresses: Chrome: https://support.google.com/chrome/answer/95647 Explorer: https://support.microsoft.com/help/278835/how-to-delete-cookie-files-in-internet-explorer Firefox: https://support.mozilla.org/ Safari: https://support.apple.com/kb/ph5042

Finally, if you wish to have greater control over the installation of cookies, you can install programs or add-ons in your browser, known as "do not track" tools, which will allow you to choose the cookies you want to allow.

Any modification to this Cookies Policy will be duly presented by means of a notice published on the website since, whenever there is any modification, your express consent to the Cookies Policy in the modified version will be requested.

MODIFICATIONS TO THE DOCUMENT

Êmöla may occasionally modify this statement and its Privacy Policy, in order to reflect the company's image and customer feedback. We encourage our customers to periodically review our Privacy Policy, in order to be aware of how Êmöla protects their information.